Privacy Policy

Urban Collection (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or interact with our website (“the Site”).

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily submit through:

  • Contact forms

  • Newsletter sign‑ups

  • Project enquiries

  • Downloads or resource requests

This may include your name, email address, phone number, and any message or details you choose to share.

1.2 Automatically Collected Information

When you browse the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent

  • Referring websites

This data helps us understand how visitors use the Site and improve performance.

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and user behaviour

  • Remember your preferences

You can disable cookies through your browser settings, though some features may not function correctly.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide requested services

  • Improve the Site’s performance and user experience

  • Send updates, newsletters, or marketing communications (only if you opt in)

  • Maintain security and prevent misuse of the Site

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your information only with:

  • Service providers who assist with website hosting, analytics, or email delivery

  • Legal authorities, if required by law or to protect our rights

All third‑party providers are required to handle your data securely and in accordance with this policy.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details on our Contact page.

6. Third‑Party Links

The Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

7. Children’s Privacy

The Site is not intended for individuals under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site indicates acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out via the contact details provided on our Site.